Configure and Troubleshoot Cisco Unified Contact Center Express (UCCX) & Cisco Unified IM Presence

Configure and Troubleshoot Cisco Unified Contact Center Express (UCCX)

• UCCX CTI integration
• UCCX ICD functions
• UCCX scripts customization

Configure and Troubleshoot Cisco Unified Contact Center Express (UCCX) & Cisco Unified IM Presence

• CUCM integration
• Cisco Jabber for Windows